Refund policy

Refund Policy

We want you to feel confident in your purchase. Please review our refund policy carefully before placing an order.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate at checkout, including apartment, unit, or suite numbers where applicable.

We cannot offer refunds for orders that are undeliverable due to incorrect or incomplete address information provided by the customer.

30-Day Refund Window

We offer a 30-day refund policy, which means you have 30 days from the date you receive your item to request a refund.

If you are not satisfied with your purchase, please contact us at support@auravedas.com within this period to initiate a refund request.

How to Request a Refund

To start a refund, please email support@auravedas.com with:

  • Your order number

  • Relevant photos 

  • A brief explanation of the issue

Our support team will review your request and respond with next steps.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at support@auravedas.com so we can evaluate the issue and make it right.

Where applicable, we may request photos or additional information to assist with processing your claim.

Additional Notes

  • Refunds are processed to the original payment method.

  • Shipping fees (if applicable) are non-refundable.

  • Results may vary, and refunds are not issued based solely on dissatisfaction with individual outcomes.